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Location: Oklahoma                                                                        
Full-Time with Great Benefits & 401K

         
Salary 50K - 55K

Position Summary

The Field Supervisor is a critical role in the growth of Renewal by Andersen. Field Supervisors responsibilities are to drive quality and customer service through management of the relationship with Service Providers (installer companies) bases on geographic location, relative skills and capabilities, ensuring store connectivity and driving Issue Resolution as it is related to Renewal by Andersen Installation services.

 

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • Service Provider Quality Management– develop and maintain professional customer and Service Provider (SP) relationships. Responsible in coordination with the Production Manager for the recruitment, assignment, retention and quality assurance of SP’s within the assigned market area.  Authorized to provided immediate feedback to SPs on discretionary project modifications to improve result performance. Conduct job site inspections and evaluations of the final product delivered by the SPs.
  • Branch– Communicates with Production Manager, Sales Managers and Office  Coordinators to drive customer service metrics of Days to install and Survey scores. Responsible for cost controls of materials and labor charges. May act as an interface with Sales  associates to provide technical training and support.
  • Issue Resolution– Provides accurate, swift resolution of escalated customer issues. Uses independent judgment for managing unexpected cost increases (due to additional labor and/or materials) and for customer satisfaction adjustments. Accountable for job cost and gross margin, coaches  installers on proper and quick resolution. Performs in-home inspections as required.

 

NATURE AND SCOPE
Position Reports to: Production Manager.

 

ENVIRONMENTAL JOB REQUIREMENTS
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

 

PHYSICAL JOB REQUIREMENTS 
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

 

ADDITIONAL REQUIREMENTS 
* Strong communication skills (written and verbal) -proven customer interaction * Project management skills/leadership skills * Experience in residential remodel project * Management and problem solving skills

 

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
* Creates customer-focused environment, provided excellent customer service.


Wage

DOE

Experience

Any

Type

Full-time